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The videos clips will not play . . .
Videos
on uVu are embedded on the site in Quicktime format.
A recent version of the Quicktime browser
plug-in is required to view videos. Also, uVu is intended
to be a broadband website. If you have a slow internet
connection, it could just be that the video has not
downloaded enough to play. uVu recommends using either Internet
Explorer version 6+ or Mozilla Firefox version 1.5+
web browsers for optimal playback. |
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The video clips keep stopping
or take a long time to download . . .
The videos on
uVu can be large in size. They will play as they download.
Sometimes a user's Internet connection may not be able
to handle the download of data or net congestion prevents
the smooth download and play of a video. Simply pausing
the video to allow enough of the video to buffer into
your computer's temporary menu will allow for smoother
playback.
Also, if you are browsing the Internet
or downloading other materials from the web, then you
may experience a slower download speed as your connection
allocates speed to meet the other download demands.
uVu recommends using either Internet
Explorer version 6+ or Mozilla Firefox version 1.5+
web browsers for optimal playback.
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Uploading a video clip is taking a long
time . . .
Upload and download speeds vary depending
on the user. Typically, you will be able to download
at a much faster rate from the Internet than you will
be able to upload to the Internet. There is no formula
to determine your download vs. upload ratio. The file will upload, but the larger
the file, the longer the upload. |
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uVu is not saving my login
information . . .
uVu, like many sites, uses browser
cookies in order to remember your login information.
If you would like uVu to remember you each time you
login, you will have to enable cookies in your web
browser. Detailed instructions on enabling cookies
can be found in your browser's help menu (usually located
in the "About" section of the file menu).
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My problem does not appear on this list
. . .
If you do not see your problem addressed here on this FAQ, please visit our contact
page to email your concerns, comments or questions. Thank you in advance
for your input. |
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